We are committed to your full satisfaction and strive to provide our customers with a easy and carefree shopping experience. So if you have any questions or special requests don't hesitate to contact us.
Feel free to browse through our webstore using the categories on the right side panel, or use the search window to search for what you've been looking for.
Didn't find what you've been looking? contact us and we will be happy to help you out.
Happy Shopping!
Shipping Policy
When do you ship?
Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must
be received by 11am pacific time to ship out the same business day. If your order is shipping via
USPS, it must be received by 9am pacific time to ship out the same business day.
Where do you ship to?
We ship domestically as well as internationally. If you have a question about domestic
shipments, or shipments going to Canada, please email kat@sherline.com. If you have questions
about international shipments (anywhere but Canada and the US) please email
kim@sherline.com
How do you ship?
Most of our orders ship via UPS. However if the items weigh less than a few pounds, we most
likely will ship via USPS. We will also use FedEx at your request.
Since we do ship most of our orders via UPS, our website will only allow you to choose that as a
shipping option. However there is a comments box on the shipping selection screen where you
can write in your desired shipping method.
Small orders going to Canada and internationally will almost always be sent by USPS to help
save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via
USPS.
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping
company charges us. The charge is based on weight and location. Therefore the shipping quote
you receive when you place and order is not your final shipping charge. We will adjust the final
cost after your order has shipped out, and then charge you credit card at that time.
Your credit card is not charged when you place the order. So even though you are being quoted
for UPS, you will only be charged for UPS if your order ships that way. If we ship your order by
another method, your order will be adjusted and your credit card will be charged for the adjusted
shipping cost after your order ships.
You can also have us use your UPS/FedEx account number to charge your shipping to. You can
either write your account number in the comments box on the shipping selection screen or email
it to kat@sherline.com
How to track an order that's been shipped?
If a tracking number is available and an email address was provided at the time of order, you will
receive an automated email from either UPS or USPS with your tracking number once the order
ships. For all other shipping methods, once the order ships, the order on our website is updated
with a tracking number (if available). You can retrieve your order information by logging into
your account on the website.
In store pick up option?
You can pick up your order via will call at our Vista location. Our showroom is open Monday-
Friday 9am – 4pm. If you have a small order, than you can just stop by and pick up the items. If
you have a larger order it may take a few hours to put together, so it may be best to call
beforehand so that we can have it ready for you. Our toll free number is 1-800-541-0735 or you
can email kat@sherline.com
If you place a will call order on our website, please email kat@sherline.com so that we can hold
the order for pickup. Otherwise it may be shipped out.
Are the items in stock?
All items are normally held in stock. However we may sometimes run out due to sudden
demand, in which case we will notify you and inform you of the date we expect to receive more
stock.
What are the lead times?
We aim to ship orders within 2 working days for domestic orders and 4 working days for
international orders. However this may sometimes be longer due to other circumstances such as
order volume and backorders. Also we do have a few special order items that have longer lead
times. These lead times are noted on the items page. Larger orders may also take a few extra
days to ship out. If you require a faster lead time please email kat@sherline.com
What are the shipping times?
UPS/FedEx ground – 5-7 business days coast to coast
UPS/FedEx 3rd day – 3 business days
UPS/FedEx 2nd day- 2 business days
UPS/FedEx Overnight – 1 business day.
Please note that the shipping times do not including the day it was shipped. Example, if your 3rd
day shipment goes out on Monday you will receive your order on Thursday. If your 2nd day
shipment goes out on Monday you will receive it on Wednesday.
USPS first class mail is about 5 business days. USPS priority mail is 2-3 business days. And
USPS Express is 1-2 business days. USPS does delivery on Saturday so if your priority mail
shipment goes out on Wednesday you will receive it either Friday or Saturday. If it goes out on
Thursday, you will receive it either Saturday or Monday.
Customs, Duties and Taxes for all orders shipping outside of the US
Please be aware with international orders; customs fees, duties, taxes and or brokerage fees may
apply. Please check with your local government/customs agent to see if any fees apply. These
fees are not included in your order cost and are not handled by Sherline. It is your responsibility
to pay any fees that your government may require.
RETURN POLICY
ï‚· The customer may be allowed to return product within 2 years of original purchase date,
depending upon Lotus’ stock levels of said product at the time of return. In some cases, large
returns resulting in significant overstock (greater than 1 year supply) may be denied approval
to return for credit.
ï‚· All products are subject to a 25% restocking fee. This will be deducted from your credit.
There will be no credit on the original shipping and handling.
ï‚· Product must be in original packaging, including instruction manuals and all accessories.
Product must be unused, unopened and in original condition. Blind/Packaging labeling cannot
list any other name(s) except Lotus & Windoware.
ï‚· Product should not be discontinued, must be current stock item. We will only accept product
in full carton quantities, no loose pieces. Please consult customer service if exception is
needed to accept loose pieces.
ï‚· Shipping costs are the responsibility of the customer. Please note, if approval is granted by
customer to allow Lotus to make pickup arrangements, all shipping charges will be deducted
from the credit (if applicable).
ï‚· Upon receipt of product, Lotus shipping personnel will review and inspect to ensure no visible
damages, defects, or alterations (cut). If found, customer will be notified and must decide if
said product needs to be shipped back to customer (at their expense) or discarded. Written
authorization must be provided to discard.
ï‚· Credit can be refunded/applied in several forms. If original purchase was made by credit card
or check, refund can be issued in same manner. Credit can be applied to open invoices. Please
consult Lotus accounting personnel after credit has been approved and applied for specific
refund method.
ï‚· Lotus reserves the right to assess the condition and age of returned product prior to
authorizing a credit. This may result in a credit being denied.
